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Frequently Asked Questions

In order to better assist you in a quick and efficient manner, below are the most commonly asked questions we receive.  In the event you still have questions, please feel free to contact us via email or telephone. 

Email:  Send us an email using the express form at the bottom of this page

Tel:  (919) 601-0258  (9:30am to 5:00pm EST)

Q: HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED & SHIPPED?

Q: WHAT IS YOUR RETURN POLICY? 
Q: WHERE DO YOU SHIP?
Q: I NEED MY ORDER MY A SPECIFIC DATE - WHAT DO I DO?

ANSWERS:

Q: HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED AND SHIP OUT?
A: WE DO OUR BEST TO GET YOUR ORDERS OUT QUICKLY.  ORDERS ARE PROCESSED WITHIN 3 - 7 WORKING DAYS, AND SHIPPED OUT VIA USPS.  THIS SHIPPING METHOD TYPICALLY TAKES 5-8 WORKING DAYS IN THE USA,  8-10 WORKING DAYS TO CANADA, AND 8-15 WORKING DAYS INTERNATIONALLY. 

Q: WHAT IS YOUR RETURN POLICY?  
A: IF YOU ARE UNHAPPY WITH ANY ITEM IN YOUR ORDER, WE ARE HAPPY TO EXCHANGE OR REFUND THE ITEM WITHIN 30 DAYS OF YOUR ORDER. SIMPLY SHIP THE ITEM BACK TO US WITH A NOTE ABOUT THE RETURN OR EXCHANGE AND WE WILL REFUND OR EXCHANGE THE ITEM!

Q: WHERE DO YOU SHIP?
A: IN SHORT, WE SHIP EVERYWHERE - USA, CANADA, AND INTERNATIONALLY!

Q: I NEED MY ORDER MY A SPECIFIC DATE - WHAT DO I DO?
A: WE OFFER 3 SHIPPING METHODS - STANDARD 1ST CLASS MAIL (5-8 WORKING DAYS - NO COSTS WITHIN USA), EXPEDITED (4 WORKING DAYS - PRICE VARIES), AND EXPRESS (2-3 WORKING DAYS - PRICE VARIES). IF YOU NEED AN ITEM BY A SPECIFIC DATE, PLEASE CONTACT US  AND WE WILL DO OUR BEST TO GET IT TO YOU IN TIME! 

PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS.


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